Cancellation Policy
Once an order is placed and processed through our website, it is final. We cannot accommodate cancellations or offer refunds under any circumstances.
Special occasion products, part of limited offers for specific events, are also ineligible for cancellation. This policy ensures the quality and reliability of our products and services.
Replacement Policy
We stand by the quality of our products. However, if you receive a product that is defective or severely damaged during transit, please contact our Customer Service team within 3 days of delivery.
Note: Please provide detailed information and photographs of the issue. While we strive to resolve such matters to your satisfaction, we do not guarantee any replacements in such cases.
Refund Policy
At Antioch Enterprises, we are committed to delivering high-quality products. Refunds are only issued in cases where the product is found to be defective. If you believe you have received a defective item, please follow these steps:
- Contact our Customer Service team within 3 days of receiving the product.
- Return the product to our factory for testing and evaluation.
- Upon receiving and assessing the returned item, we will notify you via email regarding its eligibility for a refund.
If your refund request is approved, the refund process will be initiated promptly, with funds returned to you within 15 working days.
Assessment and Decision
Our dedicated Customer Service team carefully reviews each case to determine the best course of action. If the product is deemed defective, we may offer a replacement. If a replacement is not available, we will work closely with you to find a suitable resolution.
Our goal is to ensure fairness and customer satisfaction while maintaining the highest quality standards.
Contact Us
Our Customer Service team is here to assist you. If you have any questions or concerns regarding our policies or need help with an order, please do not hesitate to contact us.
Your trust and satisfaction are our top priorities!